Why was my subscription automatically renewed?
How can I check the details of my subscription?
Do I get a notification prior to the auto-renewal?
How do I cancel my ongoing service subscription?
Am I eligible for a refund?
Why was my subscription automatically renewed?
TomTom has introduced ongoing service subscriptions in order to make it more convenient to keep your device up-to-date. Any monthly or yearly subscriptions you purchase will be automatically renewed unless they are canceled before the active period is over.
You can find more details on the auto-renewal in section 4 of our Terms and Conditions
If you are charged more than once for the same period, then you might have subscribed to or purchased the same service multiple times.
How can I check the details of my subscription?
To check the details of your subscription, go to https://www.tomtom.com/account/details.html#my-subscriptions, log in with your TomTom account and click Subscriptions.
Do I get a notification prior to the auto-renewal?
We inform you in advance before your subscription is auto-renewed. As long as you don’t cancel the subscription manually, your current subscription will be renewed automatically
How do I cancel my ongoing service subscription?
If you do not want the service anymore and wish to cancel your subscription, you can do so from your account details page under Subscriptions. For more information, see: How to cancel an ongoing service subscription
Note: The cancellation will take effect at the end of the billing period, and you will be able to use your services until the period ends.
Am I eligible for a refund?
You may be eligible for a refund if:
- You have an ongoing annual subscription and you were charged for a monthly subscription for the same service.
- You were charged for a subscription that you had already canceled in a previous billing period.
To request a refund, click Contact us in the bottom-right corner of the site to see our chatbot and select "Request a refund"
