Why was my subscription automatically renewed?
TomTom has introduced ongoing service subscriptions in order to make it more convenient to keep your device up-to-date. Any monthly or yearly subscriptions you purchase will be automatically renewed unless they are canceled before the active period is over.
You can find more details on the auto-renewal in section 4 of our Terms and Conditions
If you are charged more than once for the same period, then you might have subscribed to or purchased the same service multiple times.
How can I check the details of my subscription?
To check the details of your subscription, go to https://www.tomtom.com/account/details.html#my-subscriptions , log in with your TomTom account and click Subscriptions .
Do I get a notification prior to the auto-renewal?
We inform you in advance before your subscription is auto-renewed. As long as you don’t cancel the subscription manually, your current subscription will be renewed automatically
How do I cancel my ongoing service subscription?
If you do not want the service anymore and wish to cancel your subscription, you can do so from your account details page under Subscriptions . For more information, see: How to cancel an ongoing service subscription
Note : The cancellation will take effect at the end of the billing period, and you will be able to use your services until the period ends.
Am I eligible for a refund?
You may be eligible for a refund if:
- You have an ongoing annual subscription and you were charged for a monthly subscription for the same service.
- You were charged for a subscription that you had already canceled in a previous billing period.
To request a refund, click Contact us in the bottom-right corner of the site to see our chatbot and select "Request a refund"