Support
Cart
Log in
  • Apps
  • Products
  • Update
  • Support
Products
Products
Car
Products
Motorcycle
Products
Large Vehicles

GO Navigation freezing or crashing on Android

If the GO Navigation app is crashing or freezing, try the following:

  1. Force Stop the TomTom GO Navigation App:
    On your phone, go to Settings > Apps > TomTom GO > Force Stop .
  2. Make sure you’re using the latest version of the app. In the Play Store, if a newer version is available, you’re shown Update . If no update is available, you’re shown Open .
  3. Clear cache and data for the GO Navigation App:
    On your phone, go to Settings > Apps > TomTom GO > TomTom GO > Storage and tap Clear Data . This clears both, data and cache.
    Note : You may need to sign into your phone again.
  4. Relaunch the GO Navigation app.

Tip:
If Help us improve is enabled in Settings > Other > Privacy , the app sends us an anonymised log the next time it’s started after a crash. We regularly monitor these logs.

Need help updating your device?

Select the option below for updating your device:

MyDrive Connect MyDrive Connect TomTom HOME TomTom HOME Wi-Fi Wi-Fi
default
Hello! Looks like you are in:
default
The Netherlands
Support articles and videos will only be relevant for products sold in {countryName}
Heads up - Internet Explorer is no longer supported
Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. For a better, safer experience, please use a different browser or upgrade here.