Tom loses connection while driving

If Tom by TomTom loses its connection to your phone while driving it beeps and flashes white. If you experience this, there are a few things to check.

Update

Make sure Tom and the TomTom app are up-to-date.

• Updating Tom by TomTom
• How to update the TomTom app

Phone settings

Double-check that your phone settings are correct and that battery saver mode is turned off to allow a stable connection.
You can find an overview of all required phone settings here:

• Phone permissions for Tom by TomTom

Charge

Make sure Tom has enough charge. You can check the battery status in the TomTom app. Go to Settings > Tom.

Red lights at the bottom of Tom appear when the battery is low.

Distance

Make sure the phone is within a few metres of the Tom device.