Phone settings for Tom by TomTom

For a stable connection between Tom and your phone you need to make sure permissions aren't restricted and battery savers are switched off.

Select your phone model from the following list:

• Samsung
• Older Samsung phones
• Google Pixel
• iPhone
• Xiaomi

Samsung

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Permissions in your phone's Settings > Apps > TomTom:

• Notifications > Allow notifications
• Permissions
  • Location > Allow all the time
  • Nearby devices > Allow
  • Notifications > Allow sound and vibration
  • Sound and vibration > Enable
• Manage app if unused > Disabled
• Mobile data
  • Allow background data usage > Enabled
  • Allow data usage while Data saver is on > Enabled
• Battery > Unrestricted

Settings in Settings > Battery

• Power saving > Disabled
• Background usage limits > Disable Put unused apps to sleep for the TomTom app.

Older Samsung phones

Permissions in your phone's Settings > Apps > TomTom:

• Notifications > All TomTom notifications
• Permissions
  • Location > Allow all the time
  • Nearby devices > Allow
  • Notifications > Allow sound and vibration
• Remove permissions if app is unused > Disabled
• Application data usage > Allow background data usage
  or:
  Mobile data > Allow background data usage
• Application data usage > Allow data usage while Data saver is on
  or:
  Mobile data > Allow data usage while Data saver is on
• Battery > Unrestricted

Settings in Settings > Battery and device care > Battery

• Power saving > Disabled
• Background usage limits > Disable Put unused apps to sleep for the TomTom app.

Google Pixel

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Permissions in your phone's Settings > Apps > TomTom:

• Notifications > All TomTom notifications
• Permissions
  • Location > Allowed all the time
    We only use your location for live traffic updates when Tom is connected.
  • Nearby devices
  • Notifications
• Manage app if unused > Disabled
• Wi-Fi data usage > Background data > Enabled
• App battery usage > Allow background usage > Unrestricted

Settings in Settings > Battery:

• Battery Saver > Off

Settings in Settings > Apps > TomTom

• Mobile data usage > Background data

Note: On some phones the setting for disabling battery savings is overruled. Instead of unrestricted the phone changes back to optimised.

The following steps should resolve this:

1. On your Android Phone, go to Settings > Apps > All Apps.
2. Search for Device Health Services.
3. Tap Storage and Cache.
4. Tap Clear Storage > Clear all data.

iPhone

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Permissions in your phone's Settings > Apps > TomTom:

• Location > Always
• Location > Precise Location
• Notifications > Allow Notifications
• Background App Refresh > Enabled
• Mobile Data > Enabled

Settings in Settings > Battery:

• Low Power Mode > Disabled

Xiaomi

Redmi Note 10 Pro Android 13

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• Settings > Manage apps > TomTom > Restrict data usage > Wi-Fi + Mobile Data > Selected
• Settings > Manage apps > TomTom > Battery saver > No restrictions > Selected
• Settings > Manage apps > TomTom > Other permissions > Change Bluetooth connectivity > Allowed
• Settings > Manage apps > TomTom > App permissions > Location > Allow all the time
• Settings > Manage apps > TomTom > App permissions >  Nearby devices  > Allowed

Redmi Note 9 Android 12

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• Settings > Manage apps > TomTom > Data usage > Mobile data, Wi-Fi, Background data > Allowed
• Settings > Manage apps > TomTom > Battery > No restrictions > Selected
• Settings > Manage apps > TomTom > Other permissions > Change Bluetooth connectivity, Permanent notification > Allowed
• Settings > Manage apps > TomTom > App permissions > Location > Allow all the time
• Settings > Manage apps > TomTom > App permissions >  Nearby devices > Allow
• Settings > Manage apps > TomTom > App permissions > Remove permissions and free up space > Disabled