Phone permissions for Tom by TomTom

For a stable connection between Tom by TomTom and your phone you need to make sure to give all required permissions in your phone's settings.

Select your phone model from the following list:

• Android
• Samsung One UI phones
• iPhone

Android

Permissions in your phone's Settings > Apps > TomTom:

• Notifications > All TomTom notifications
• Permissions
  • Location > Allowed all the time
    We only use your location for live traffic updates when Tom is connected.
  • Nearby devices
  • Notifications
• Manage app if unused > Disabled
• Wi-Fi data usage > Background data > Enabled
• App battery usage > Allow background usage > Unrestricted

Settings in Settings > Battery:

• Battery Saver > Off

On some phones the setting for disabling battery savings is overruled. Instead of unrestricted the phone changes back to optimised.

The following steps should resolve this:

1. On your Android Phone, go to Settings > Apps > All Apps.
2. Search for Device Health Services.
3. Tap Storage and Cache.
4. Tap Clear Storage > Clear all data.

Samsung One UI phones

Permissions in your phone's Settings > Apps > TomTom:

• Notifications > Allowed
• Permissions
  • Location > Allow all the time
  • Nearby devices > Allow
  • Notifications > Allow sound and vibration
• Remove permissions if app is unused > Disabled
• Application data usage > Allow background data usage
• Application data usage > Allow data usage while Data saver is on
• Battery > Unrestricted

Settings in Settings > Battery and device care > Battery

• Power saving > Disabled

iPhone

Permissions in your phone's Settings > Apps > TomTom:

• Location > Always
• Location > Precise Location
• Notifications > Allow Notifications
• Background App Refresh > Enabled
• Mobile Data > Enabled

Settings in Settings > Battery:

• Low Power Mode > Disabled