If your TomTom device is not working properly, this may be caused by either a software or a hardware issue.
Software issues can be resolved faster and without sending your device in for repair, so it’s always recommended to perform the relevant troubleshooting steps before booking a repair.
Navigation devices
Troubleshooting tips
If your TomTom navigation device is not working properly, a reset will usually solve this. If a reset doesn’t solve the issue, you can check the most common problems and their solutions below.
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Your navigation device displays a white or a red cross when it is switched on
This usually means that the TomTom application is not installed correctly. There are a few things you can try to solve this. -
No GPS signal
There are a few things you need to be aware of when trying to get a GPS fix with your navigation device. Just follow our tips . -
Other software related issues
If your software is not up to date you may experience issues, please make sure your device is on the latest software .
Getting your navigation device repaired
You can set up a repair yourself on our support site with the help of our chatbot. Click the 'Contact us'-button in the bottom-right corner of the site, ask about repairs and choose the option to Book a Repair to get started.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation. Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device, we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee .
If you are interested in purchasing a new device, submit your query using the form .