If your TomTom device is not working properly, this may be caused by either a software or a hardware issue.
Software issues can be resolved faster and without sending your device in for repair, so it’s always recommended to perform the relevant troubleshooting steps before booking a repair.
Select your device type to see troubleshooting suggestions and steps to set up a repair request if needed:
Navigation devices
Troubleshooting tips
If your TomTom navigation device is not working properly, a reset will usually solve this. If a reset doesn’t solve the issue, you can check the most common problems and their solutions below.
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Your navigation device displays a white or a red cross when it is switched on
This usually means that the TomTom application is not installed correctly. There are a few things you can try to solve this. -
No GPS signal
There are a few things you need to be aware of when trying to get a GPS fix with your navigation device. Just follow our tips . -
Other software related issues
If your software is not up to date you may experience issues, please make sure your device is on the latest software .
GETTING YOUR NAVIGATION DEVICE REPAIRED
You can set up a repair yourself on our support site with the help of our chatbot. Click the 'Contact us'-button in the bottom-right corner of the site, ask about repairs and choose the option to Book a Repair to get started.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation. Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device, we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee .
Sport Watches
If your TomTom watch is not working properly, a reset will usually solve this. Select your device below for specific instructions:
If a reset doesn’t solve the issue, your device may need to be repaired.
GETTING YOUR TOMTOM SPORT WATCH REPAIRED
If the issue is with the strap for your Sport Watch, and not with the watch module itself, you can Request a replacement strap for your TomTom Sports watch
You can set up a repair yourself on our support site with the help of our chatbot. Click the 'Contact us'-button in the bottom-right corner of the site, ask about repairs and choose the option to Book a Repair to get started.
When we book in a watch to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device, we may need to replace it.
Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee .
TomTom Bandit
Troubleshooting tips
If your Bandit is not working properly, a
reset
will usually solve this.
If a reset doesn’t solve the issue, your device may need to be repaired.
GETTING YOUR TOMTOM BANDIT REPAIRED
You can set up a repair yourself on our support site with the help of our chatbot. Click the 'Contact us'-button in the bottom-right corner of the site, ask about repairs and choose the option to Book a Repair to get started.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre.
If there's a very serious problem with your device, we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee .
