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    Reinstalling MyDrive Connect

    If you are experiencing issues with MyDrive Connect application, follow these steps:

    Windows

    1. Close MyDrive Connect completely from the notification area, right-click on the MyDrive Connect icon and click on Quit.
    2. Uninstall MyDrive Connect via the Control Panel . See: Uninstall application from your Windows computer .
    3. Check each username profile (marked as here) and make sure the TomTom folders are deleted from the following locations:
      • C:\Users\username\AppData\Local
      • C:\Users\username\AppData\Roaming
    4. Restart the computer.
    5. Reinstall MyDrive Connect .

     

    macOS

    1. Right-Click the MyDrive Connect in the Dock then choose Quit to close it.
    2. Uninstall MyDrive Connect .
      • In the Finder menu, click GO and then Applications .
      • Drag MyDrive Connect to the trash.
      • Alternatively, select MyDrive Connect and then, in the Finder menu, click File and Move to Trash .
    3. Delete MyDrive Connect folder/files from the Library .
      • Go to Finder.
      • In the top Apple menu, click GO .
      • Click on Library (if you cannot see it on the menu, press Alt on the keyboard).
      • Go to Application Support and delete the TomTom folder/file.
      • Now go back to the Library , go to the Caches folder, and delete the TomTom folder/file here as well.
    4. Important : Empty the trash
    5. Re-install MyDrive Connect .
      • Click Installing MyDrive Connect and Download .
      • Double-click on the file MyDriveConnect.dmg in the Downloads folder.
      • Follow the installation wizard.

    Watch the video

    This video shows you how to reinstall MyDrive Connect on Windows and macOS. In order to reinstall MyDrive Connect, you need to make sure that you have administration rights which will enable you to make changes on your computer.

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