If you have GO Discover, GO Camper Max, GO Exclusive or GO Expert device, click the link: Updating your GO Discover/GO Expert/GO Exclusive/GO Camper Max device .
Your device can be updated using Wi-Fi® without the need to connect to a computer. It remembers previously connected Wi-Fi® networks in order to continue to keep your device up to date when you are in range of that network.
Before you begin, make sure that you have access to an unrestricted Wi-Fi® network, such as a personal home network. Please be aware that updating over a public Wi-Fi® network, such as in an airport or hotel is not recommended due to the download speeds required to update the device.
Whilst updating over Wi-Fi®, we recommend that you remain connected to a power supply, using the USB cable supplied with your device.
Connecting to a Wi-Fi® network
To connect to a Wi-Fi® network, switch on your device and do the following:
-
Tap the main menu option from the guidance view.
-
Tap
Settings
, then tap
Wi-Fi®
.
The available Wi-Fi® networks around you are listed. Select the network you want to use.
Depending on the settings of the network you’re connecting to, you may need to enter a username and password before continuing. -
Tap
Connect
.
It may take a few moments for your device to connect to Wi-Fi®. If it takes too long, please check the credentials you are using to connect to the network such as the username and password.
Once your device has successfully connected to the Wi-Fi® network, you see the status Connected under the name (SSID) of the Wi-Fi® network.
Your device updates you with a notification when there are updates available to download, and when you remove the device from the windscreen mount. Wi-Fi® is not required to see these update notifications.
If you don’t have access to any Wi-Fi® network or your Wi-Fi® network is slow or not stable, click here to see the steps about updating your device using your computer.
Log in or create a TomTom Account
Once you’ve connected to Wi-Fi®, you need to log in using a TomTom account. This ensures that the device is identified on our systems and that the correct updates are offered to you.
If you already have a TomTom account, you can log in with those existing details. If you don’t have a TomTom account, you can create one on the device.
-
To log in or to create an account, tap the main menu option from the guidance view.
-
Tap
Settings
and tap
MyDrive
You can either log in here, or create an account.
Downloading updates
Once you’ve logged in with a TomTom account, you’re ready to check for updates! Remember to connect your device to a power supply whilst downloading over Wi-Fi® so that it has enough power to continue the update.
To update over Wi-Fi®, do the following:
-
Tap the main menu option from the guidance view.
-
Tap
Settings
, then tap
Updates and New Items
.
Any new updates are offered to you here.
These updates can include software updates, map updates, speed camera updates, etc.
If you don’t want to install an offered item, use the toggle slider next to the item. -
Tap
Update now
to install any of the items you’ve selected.
Using MyDrive Connect as an alternative to a Wi-Fi® connection
If you don’t have access to a Wi-Fi® network or your Wi-Fi® network is slow or not stable, then connecting to a computer with access to the internet may be a better option for you. To do this, you need to install MyDrive Connect.
If you don’t have MyDrive Connect installed, you can see how to install it in our FAQ: Installing MyDrive Connect .
Once you have MyDrive Connect installed and open, connect your device to your computer using the USB cable. The internet connection will then be used by your device through MyDrive Connect. Now follow these steps on your device:
-
Tap the main menu option from the guidance view.
-
Tap
Settings
, then tap
Updates and New Items
.
-
You should be able to see available updates or a message tells you that your device is up to date.
Having trouble updating? We're here to help. Contact us now
