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Refund form
Log in to request a refund. Use the same email address associated with your order.
To proceed with your refund request, you must link your device to your account.
Read this article for detailed instructions: Linking a device to your account.
Once the device is linked with your account, you can try to initiate the refund request again.
Select a reason for requesting refund: I no longer want the service I purchased, or I have changed my mind I have placed double or multiple order for the same service I would like to cancel my auto-renewal subscription Request a refund Your order number ##### is not eligible for refund. The order was placed using a voucher code and you were not charged for it. A refund for the order number ##### has been already processed. It may take 4-6 weeks to reflect in your bank statement under the name of TomTom BV or Adyen.
The service has not been activated on your account. This order payment is still incomplete and will not take payment further.
Check with your bank or card issuer for more information.
You can read our support articles to install the map on your device.
Updating your device using MyDrive Connect
Updating your device using Wi-Fi
You can cancel the auto-renewal subscription using the link below:
Cancelling auto-renewal subscription
Note: After cancelling the subscription, you will receive an email confirmation.
The order number is incorrect.
It should start with ‘4’ and should have 9 digits. Example- 412345678
Support ticket: ####
Your refund ticket is created for the order number ####, and you will receive an update through email within 48 business hours.
Support ticket: ####
Your refund request has been successfully submitted. You will receive a confirmation email within 48 business hours.
Refund Request
Your order number and email address do not match.
Log in with the same email address associated your order number and try again.