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Refund form
Log in to request a refund. Use the same email address associated with your order.
To proceed with your refund request, you must link your device to your account.
Read this article for detailed instructions: Linking a device to your account
Once the device is linked with your account, you can try to initiate the refund request again.
Select a reason for requesting refund: I no longer want the service I purchased, or I have changed my mind I have placed double or multiple order for the same service I would like to cancel my auto-renewal subscription Request a refund Your order number ##### is not eligible for refund. The order was placed using a voucher code and you were not charged for it. A refund for the order number ##### has been already processed. It may take 4-6 weeks to reflect in your bank statement under the name of TomTom BV or Adyen.
This order payment is still incomplete and will not take payment further.
Check with your bank or card issuer for more information.
You can read our support articles to install the map on your device.
Updating your device using MyDrive Connect
Updating your device using Wi-Fi
You can cancel the auto-renewal subscription using the link below:
Cancelling auto-renewal subscription
Note: After cancelling the subscription, you will receive an email confirmation.
The order number is incorrect.
It should start with ‘4’ and should have 9 digits. Example- 412345678
Your withdrawal request has been received. A support ticket No. #### has been created for order No. ####. You will receive a confirmation email shortly with the details of your withdrawal.
Your withdrawal request has been received. A support ticket No. #### has been created for order No. ####. You will receive a confirmation email shortly with the details of your withdrawal.
Refund Request
Your order number and email address do not match.
Log in with the same email address associated your order number and try again.
Return window is closed on: #####
The order can be returned by: #####