Tom isn't connecting to my phone automatically

Tom is designed to take care of itself. You can leave Tom by TomTom on in your car—it goes to sleep when your car is parked and your phone is out of range, then wakes when it detects motion—so it's ready to go when you are. If it doesn't reconnect automatically, try the steps below.

Update

Make sure Tom and the TomTom app are up to date.

• Updating Tom by TomTom
• How to update the TomTom app

Phone settings

Check your phone settings and turn off any battery saver that could limit background activity. This helps keep the connection stable.

• Phone permissions for Tom by TomTom

For the best results—and to get real-time alerts—set Location permission to Always. We only use your location while you're connected to Tom and for live traffic updates.

Autostart

Turn on Autostart (or the equivalent on your phone) to help ensure Tom connects automatically. Steps can vary by model—here are some examples:

• Samsung
  Settings → Battery and device care → Battery → Background usage limits
  Disable Put unused apps to sleep for the TomTom app.

• Google Pixel
  Settings → Apps → TomTom → Mobile data usage → Background data

• Xiaomi
  Settings → Apps Permissions → Background Autostart
  Select the TomTom app from the list and enable Autostart. 

• OnePlus
  Settings → Apps → (tap the gear icon in the top-right corner) → App Auto‑Launch
  Select the TomTom app from the list and enable auto‑launch.

Battery savers

Make sure battery saver settings are off:

• Samsung
  Settings in Settings > Battery and device care > Battery
  Power saving > Disabled

• Google Pixel
  Settings → Battery → Battery Saver → Use Battery Saver → Off

• iPhone
  Settings → Battery → Low Power Mode
  Make sure Low Power Mode is disabled

If you've tried these steps and Tom still doesn't reconnect automatically, restart your phone and Tom, then try again.