If your TomTom device is not working properly, this may be caused by either a software or a hardware issue.
Software issues can be resolved faster and without sending your device in for repair, so it’s always recommended to perform the relevant troubleshooting steps before booking a repair.
If your TomTom navigation device is not working properly, a reset will usually solve this. If a reset doesn’t solve the issue, you can check the most common problems and their solutions below.
- Your navigation device displays a white or a red cross when it is switched on
This usually means that the TomTom application is not installed correctly. There are a few things you can try to solve this.
- No GPS signal
There are a few things you need to be aware of when trying to get a GPS fix with your navigation device. Just follow our tips .
- Other software related issues
If your software is not up to date you may experience issues, please make sure your device is on the latest software .
GETTING YOUR NAVIGATION DEVICE REPAIRED
To get your device repaired you need, you can contact us to book in a repair. You need to select your device and then select the category ‘Repairs and replacements’.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation. Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device, we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee .