Support
Apps
Tom by TomTom
TomTom app
GO Navigation - Car
GO Expert app
/
Nothing
Nothing
Nothing
Nothing
See all mobile apps
Products
Car
Motorcycle
Camper and Caravan
Large Vehicles
In-dash navigation
Accessories
See all Sat Navs
Update
Maps
Speed Cameras
LIVE services
Traffic info
Voices
Premium Services
How to update
Update available
See all services
Support
Support Home
How to update
Contact Support
User manuals
Log in
Account details
Available updates
Orders
Content and Devices
Subscriptions
Repairs
Support Tickets
Support
Menu
Apps
Tom by TomTom
TomTom app
GO Navigation - Car
GO Expert app
/
Nothing
Nothing
Nothing
Nothing
See all mobile apps
Products
Car
Motorcycle
Camper and Caravan
Large Vehicles
In-dash navigation
Accessories
See all Sat Navs
Update
Maps
Speed Cameras
LIVE services
Traffic info
Voices
Premium Services
How to update
Update available
See all services
Support
Support Home
How to update
Contact Support
User manuals
Account
Account details
Available updates
Orders
Content and Devices
Subscriptions
Repairs
Support Tickets
Log in
/hc/theming_assets/01K7KN0YK118YECPZR85M8V0M9 false
/hc/theming_assets/01HZHE1KDN47TGYAHVV3A0EBF9 Search for Answers Type here Log in Additional information /hc/theming_assets/01K5XTV3EC165RBKNQ39XHHEHK /hc/theming_assets/01J035BE2E03AW8WT5STV3BHB0 /hc/theming_assets/01KAV5M9NGT7M7ZFCAW22TSV01
  1. TomTom Support
  2. Products
  3. Wi-Fi products

Wi-Fi products

  • Recover your Wi-Fi connected device
  • TomTom Services coverage
  • About vehicle height and weight on a Camper & Caravan
  • No maps available (Wi-Fi® devices)
  • Warning: Device not charging! Connect your device to a TomTom charger
  • Pairing a smartphone and your Rider to a headset
  • Error: Oops, there's a problem with connecting to TomTom Services
  • Bluetooth® connectivity issues with Wi-Fi® devices
  • Headset compatibility for TomTom RIDER 500/550
  • Headset pairing options with your Rider
  • Looking at trip statistics
Hello Additional information

Need help updating your device?

Select the option for updating your device

mydrive_connect_device
Wi-Fi Wi-Fi
mydrive_connect_device
MyDrive Connect MyDrive Connect
mydrive_connect_device
TomTom HOME TomTom HOME
SOCIAL MEDIA
  • Facebook
    /TomTom
  • /tomtom
  • YouTube
    /TomTomOfficial
  • LinkedIn
    /tomtom
  • Instagram
    /tomtomglobal
For Drivers
  • Navigation Apps
  • Personal and professional sat navs
  • In-Dash Navigation
  • Accessories
  • Maps and Service updates
  • Support
  •  
  •  

  •  

Careers
  • Jobs
  • Offices
  • Benefits
  • Hiring FAQ's
  • Diversity and inclusion
  •  
About Us
  • Company
  • Customers
  • Newsroom
  • Events
  • Press releases
  • Investors
  • 7th item
  • Routing
  • 9th item of footer
  • TomTom Traffic Index
  • TomTom Customer Portal
  • TomTom Move Portal
  • TomTom Suppliers
Europe
België | Nederlands Belgique | Français Česká Republika | Česky Danmark | Dansk Deutschland | Deutsch España | Español France | Français Ireland | English Italia | Italiano Magyarország | English
Nederland | Nederlands Norge | Norsk Österreich | Deutsch Polska | Polski Portugal | Português Sverige | Svenska Suisse | Français Schweiz | Deutsch Suomi | Suomi Türkiye | Turkish United Kingdom | English
Others
americas flagAmericas | English apac flagAPAC | English europe flagEurope | English
  • Privacy policy
  • Legal information
  • Using your data
  • Cookies
  • Report vulnerabilities
  • Report a map change
  • Impressum
Copyright © 2025 TomTom International BV. All rights reserved.
At TomTom, we’re all about helping you get around. That’s why we use cookies to improve our sites, to improve your browsing experience, to offer social media functionalities, to streamline and personalize our marketing content and to show you personalized advertisements based on your interests (including on third party websites). You can change your preferences by clicking ‘Preferences’. More info at tomtom.com/cookies.
Accept all Accept all
Preferences
If we place cookies, we are able to offer you an optimally functioning website, more personalized content and advertisements and social media functionalities. You can read more about our use of cookies and how we share data with our partners, and can change your settings at tomtom.com/cookies.
Functional cookies
Analytical cookies
Advertising cookies
Social cookies
Accept and save Accept and save

How would you rate our support?

Do not ask again.
close

Chatbot

We're sorry this article couldn't help

Our chatbot can guide you to more relevant information and help you further.

/hc/theming_assets/01K9A5FYM318D9GPXN6ATHPFE1 https://download.tomtom.com/support/cc/help/assets/Bongo/01-article-bubble-bongo-english.gif Argentina Austria België Belgium Brazil Canada Canada Switzerland Switzerland Czech Republic Germany Denmark España Finland France United Kingdom Greece Hungary Ireland Italia Luxembourg Mexico The Netherlands Norway New Zealand Poland Portugal Sweden Singapore Turkey United States South Africa Romania Europe Americas APAC

Hi, I see you are a retailer!

We have a new portal just for retail partners. The portal offers straight forward support, specifically catered to retailers. Fast, easy solutions, with no need to log in.

  • Live chat
  • Troubleshooting guides, articles and instruction manuals
  • Repair booking forms

TomTom constantly releases new products, technologies, and functionalities. Visit us regularly, so you can always get the latest information!

Go to retail portal Go to retail portal
default
Hello! Looks like you are in:
default
The Netherlands
Support articles and videos will only be relevant for products sold in {countryName}
Heads up - Internet Explorer is no longer supported
Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. For a better, safer experience, please use a different browser or upgrade here.