If your navigation device doesn't receive a GPS* signal, your driving view may appear grey, your location icon may appear grey, or you may see an error message on the screen, depending on which device you have. Note that even under optimal circumstances it can take a couple of minutes for your device to receive a signal.
There are several possible causes for GPS issues. Follow the checklist below to find the solution that works for you.
- Your view is obstructed. If you are in a wooded area, near tall buildings or water it can take longer than normal for your device to receive a GPS signal. Try moving to an area with an open view of the sky if possible.
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Your device needs to have the latest software installed.
Detailed steps for updating the software of the device.
- Make sure that the battery of your device is fully charged.
- Your navigation device is not working correctly and needs to be reset. In some cases, if the software on your navigation device is not working as expected, you may need to reset the device. See how to reset your device here . Note that it can take a little while after resetting a device before you receive a GPS signal.
Note: For older generation devices, the software or QuickGPSfix file for your device needs to be updated. In order to quickly receive a GPS fix, connect to TomTom HOME or MyDrive Connect and download QuickGPSfix updates.
Watch the video
This video explains how GPS works on your navigation device, and how to troubleshoot, if it's not receiving GPS. For more information on QuickGPSfix, see: About QuickGPSfix . For resetting your device, see Resetting your navigation device .