Speed camera alerts stop working

The TomTom Speed Camera services are tied to a paid subscription or to an embedded trial*. Once the trial or the subscription expires, access to the service will expire as well.
A device with an expired speed camera trial/subscription will no longer give any warnings or alerts for speed cameras during use.

If you stop receiving speed cameras alerts, it might be because your service subscription or trial has expired. You can check directly on your device if the speed camera service is still active or has expired.

*Newly purchased devices have an embedded free trial service, the duration of which can vary depending on the model.

Wi-Fi devices

To check the status of your Speed Camera service, open the Main Menu, select the question mark () and then select About.
Here you see if Speed Camera Updates are Activated, and you can tap the arrow to see more detailed information.

If your subscription is active but you are not receiving alerts for speed cameras, you may need to review the alert settings on your device.

1. Open the Main Menu , scroll to the right and select Settings .
2. Select Sound, then Alerts & Sounds and then Cameras.
3. Here you see the list of different types of cameras.

MyDrive Connect devices

Open the Main Menu , select TomTom Services and then select Speed Camera Updates . Here you can see if your service is activated, has expired or the remaining duration if the subscription is still active.

If your subscription is active but you are not receiving alerts for speed cameras, you may need to review the alert settings on your device.

1. Select the Main Menu button in Map View or Guidance View to show the Main Menu.
2. Scroll to the right of the screen and select the Settings button.
3. Select Sounds & Warnings.
4. You can enable or disable the speed camera warnings:
   • Slide the Speed camera warnings switch to the right to enable them.
   • Slide the Speed camera warnings switch to the left to disable them.

For detailed instructions, see: About speed camera / Danger Zone alerts

If your Speed Camera service subscription or trial has expired, you need to renew the subscription in order to continue to receive speed camera alerts. You can find the available subscriptions in our webshop.