No voice in GO Expert for iOS

If you cannot hear turn-by-turn instructions in the TomTom GO Expert app for iPhone there are a few things you can try.

Volume off sync

If dragging the volume slider in the app has no affect, try using the physical volume-up button as follows:

1. In the GO Expert app, tap Menu > Settings > Voices.
2. Tap Choose a voice at the top of the screen.
3. Press the physical volume-up button on the side of your iPhone.
4. While pressing the button, tap a voice in the app to play a demo of that voice.
   A computer voice demo plays longest so that's the best choice for this.

This should increase the volume of voice instructions and alert sounds.

More options

• At the bottom left of the main menu, tap the AirPlay icon to see which of the available audio devices is selected.
  
• At the bottom right of the main menu, which of the three alert options is selected?
  
  • Alerts and guidance off
  • Alerts only
  • Alerts and guidance on
• Close, re-open and re-plan the route.
• In Apple CarPlay, check what sound icon is shown in the top right corner.  A cross indicates disabled sounds. To test voice prompts in CarPlay go to menu > volume for a voice demo. Try changing the volume.
• Important : Only try this as the very last resort!
  If voice instructions stop after updating the app, uninstall and reinstall the app.
  Make sure you have MyDrive enabled in TomTom Services . This ensures you have a backup of your places and routes.