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GO Navigation app crashing on iPhone

If the GO Navigation app is crashing on your iPhone, try the following:

  • Fully close and restart the app on your phone.
  • Make sure you’re using the latest version of the app. In the App Store, if a newer version is available, you’re shown Update. If no update is available, you’re shown Open.
  • Make sure you’re using the latest version of iOS. Check iOS Settings > General > Software Update.

If the app still crashes, try reinstalling the app:

  1. If the app still allows you to reach the menu, go to TomTom Services and enable MyDrive. This syncs your Places, so you have a backup.
  2. Uninstall the app from your phone.
  3. Restart your phone.
  4. Download the app again from the App Store and restart the phone again.
  5. Enable MyDrive to sync your Places.

Tip: If Help us learn is enabled in Settings > System > Your information, the app sends us an anonymised log the next time it’s started after a crash. We regularly monitor these logs.

Need help updating your device?

Select the option below for updating your device

MyDrive Connect MyDrive Connect TomTom HOME TomTom HOME Wi-Fi Wi-Fi
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