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GO Navigation freezing or crashing on Android

If the GO Navigation app is crashing or freezing, try the following:

  1. Force Stop the TomTom GO Navigation App:
    On your phone, go to Settings > Apps > TomTom GO > Force Stop. 
  2. Make sure you’re using the latest version of the app. In the Play Store, if a newer version is available, you’re shown Update. If no update is available, you’re shown Open.
  3. Clear cache and data for the GO Navigation App: 
    On your phone, go to Settings > Apps > TomTom GO > TomTom GO > Storage and tap Clear Data. This clears both, data and cache.
    Note: You may need to sign into your phone again.
  4. Relaunch the GO Navigation app. 

Tip: If Help us improve is enabled in Settings > Other > Privacy, the app sends us an anonymised log the next time it’s started after a crash. We regularly monitor these logs.

Need help updating your device?

Select the option below for updating your device

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