Scheduled login outage
To complete data restoration, login will be unavailable from 12 May, 00:00 CEST, for a few hours on the following services:
- Plan.TomTom.com
- TomTom Navigation apps
- TomTom navigation devices
During this time, you won’t be able to sign in. No action is needed — access will be restored automatically once maintenance is complete.
We apologise for the disruption. This page will be updated once services are fully restored.
Temporary loss of saved places and favourites
Some customers recently lost access to their saved places (My Places), favourites, and recent destinations in TomTom navigation apps and devices.
This was caused by a technical issue related to account login and data synchronisation. As a result, saved locations may have temporarily disappeared.
Data restoration
We are restoring data. Once restoration is complete:
- Saved places and favourites created before 1 May should reappear automatically
- No action is required
Data that may not be recoverable
Some data may not be recoverable:
- Routes, favourites, or saved places created or changed between 1 May and 9 May 2026 may not be restored
Restoration timeline
Data restoration is currently in progress.
This page will be updated as soon as the process is complete.