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Scheduled login outage and data restoration

We’re currently resolving a technical issue affecting Plan.TomTom.com and related navigation services.

To complete a data restoration, login will be unavailable on the following services today from 3:00pm (CEST) for a few hours:

  • Plan.TomTom.com

  • TomTom Navigation apps

  • TomTom navigation devices

During this time, you will not be able to log in. No action is needed during the maintenance window — access will be restored automatically.

We apologise for the disruption and will update this page once services are fully restored.

Data impact

  • We are restoring data to a known safe point before 1st May 2026.

  • Any routes or favourites created or changed between 1st and 9th May cannot be recovered.

  • Content saved before 1st May will be available again once the restore is complete.

  • We will update this page once the restore is successful.

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