If you are experiencing issues with MyDrive Connect application, follow these steps:
Windows
- Close MyDrive Connect completely from the notification area, right-click on the MyDrive Connect icon and click on Quit.
- Uninstall MyDrive Connect via the Control Panel . See: Uninstall application from your Windows computer .
-
Check each username profile (marked as here) and make sure the TomTom folders are deleted from the following locations:
- C:\Users\username\AppData\Local
- C:\Users\username\AppData\Roaming
- Restart the computer.
-
Reinstall
MyDrive Connect
.
- Click Installing MyDrive Connect and Download .
- Follow the installation wizard.
macOS
- Right-Click the MyDrive Connect in the Dock then choose Quit to close it.
-
Uninstall
MyDrive Connect
.
- In the Finder menu, click GO and then Applications .
- Drag MyDrive Connect to the trash.
- Alternatively, select MyDrive Connect and then, in the Finder menu, click File and Move to Trash .
-
Delete
MyDrive Connect
folder/files from the
Library
.
- Go to Finder.
- In the top Apple menu, click GO .
- Click on Library (if you cannot see it on the menu, press Alt on the keyboard).
- Go to Application Support and delete the TomTom folder/file.
- Now go back to the Library , go to the Caches folder, and delete the TomTom folder/file here as well.
- Important : Empty the trash
-
Re-install
MyDrive Connect
.
- Click Installing MyDrive Connect and Download .
- Double-click on the file MyDriveConnect.dmg in the Downloads folder.
- Follow the installation wizard.