If the GO Navigation app is crashing or freezing, try the following:
Force Stop the TomTom GO Navigation App:
On your phone, go to Settings > Apps > TomTom GO > Force Stop .
- Make sure you’re using the latest version of the app. In the Play Store, if a newer version is available, you’re shown Update . If no update is available, you’re shown Open .
Clear cache and data for the GO Navigation App:
On your phone, go to Settings > Apps > TomTom GO > TomTom GO > Storage and tap Clear Data . This clears both, data and cache.
Note : You may need to sign into your phone again.
- Relaunch the GO Navigation app.
If Help us improve is enabled in Settings > Other > Privacy , the app sends us an anonymised log the next time it’s started after a crash. We regularly monitor these logs.