If you cannot hear turn-by-turn instructions in the TomTom GO Navigation app for iPhone there are a few things you can try.
- At the bottom left of the main menu, tap the AirPlay icon to see which of the available audio devices is selected.
- At the bottom right of the main menu, which of the three alert options is selected?
- Alerts and guidance off
- Alerts only
- Alerts and guidance on
- Close, re-open and re-plan the route.
- In Settings > Voices , drag the volume slider to the right.
- In Settings > Voices > Choose a voice , tap the voice. While the demo is playing press the phone's physical volume-up button.
- In Apple CarPlay, check what sound icon is shown in the top right corner. A cross indicates disabled sounds. To test voice prompts in CarPlay go to menu > volume for a voice demo. Try changing the volume.
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Important : Only try this as the very last resort!
If voice instructions stop after updating the app, uninstall and reinstall the app.
Make sure you have MyDrive enabled in TomTom Services . This ensures you have a backup of your places and routes.