For all your help related queries, we have the following options:
- Support videos
- Help articles for sat navs
- Help articles for mobile apps
- User manuals and get-started pages for your new device
To get a refund of a product or service, you can use our refund form for the quickest response.
You can also cancel the auto-renewal of your subscription in your account.
For any further support contact a member of our Customer Care team by messaging us using our virtual assistant.
- Click Contact us in the bottom right of this page.
Note: We do not offer phone support. Get in touch with us through our virtual assistant. - Type your message.
Our virtual assistant helps you to get through to the human support.
Make sure to log in to send a message. - A team member responds to you within an hour during working hours. Outside working hours, you may receive an email response the next business day.
- After sending your message, a ticket ID is created for you. It may take 5-10 minutes for a ticket ID to appear in your account.
If you identify any safety risks associated with this TomTom product, please contact us at productsafetyquestions@tomtom.com.