Get help fast
Need help? Try these options:
- Support videos
- Help articles for navigation devices (sat navs)
- Help articles for mobile apps
- Help articles for Tom by TomTom
- User manuals and get-started pages for your new device
Refunds and subscriptions
For the fastest refund, use our refund form. To stop an auto-renewal or subscription, select the Subscriptions tab in your account.
Contact Customer Care
We currently offer support by live chat and email. We don't offer phone support.
Select Help & support in the bottom-right corner of this page.
- Type a brief message describing your issue and the product you're using. For example: "GO Discover 7 — can't connect to Wi-Fi".
- The assistant will suggest steps to fix the issue.
- If the problem isn't solved, choose how you'd like to contact us:
- Live chat: Available during business hours. We'll reply as soon as possible.
- Email: Prefer not to wait in chat? Choose email. We'll respond by the next business day.
After you contact us
We'll add your support request to your account. This can take 5 - 10 minutes.
Safety concerns
If you spot a safety risk related to a TomTom product, email productsafetyquestions@tomtom.com.