Pair Tom with your phone

What you need

To pair Tom by TomTom with your phone you need the TomTom app. Make sure the app is installed on your phone and up-to-date.

• Android 12 or higher — TomTom app on Google Play
• iOS 18 or higher — TomTom app in the App Store

Pair Tom from within the TomTom app — not from your phone's Bluetooth settings.

Permissions for Bluetooth pairing

To connect reliably, the app needs these permissions:

• Location – always
• Nearby devices (Android)
• Notifications
• Run in background

Learn about app permissions for pairing

Pairing Tom with your phone

1. In the TomTom app, open the menu and tap Add Tom device.
2. Tap Pair device.
3. Press and hold the small top button until the lights turn on.
4. Tap Set Up to let allow the app to access Tom. You'll see a green light when Tom is connected.
5. Tap Done.

Note: Tom goes to sleep after 60 seconds of inactivity. To wake up Tom briefly press the top button.

If pairing doesn't work

Try removing and pairing again:

1. In the TomTom app, tap Tom.
2. Scroll down, then tap Remove device.
3. Tap Remove to confirm.
4. Start the pairing steps above again.

Light signals for pairing

Power on The first time you use Tom, hold the small top button for three seconds to power on Tom. A white light appears confirming Tom is powered on.
Pairing mode and auto-start When Tom tries to pair with a smartphone, it lights up white. When Tom pairs successfully, the light turns green.
Pairing unsuccessful A pulsating white LED indicates Tom is unable to pair to a smartphone.
Heartbeat A pulsing green LED indicates a successful connection between Tom and the smartphone. This heartbeat repeats every 10 seconds.