This FAQ contains information that may not be applicable to your device. More information .
If your navigation device doesn't start, or reboots or displays a cross after you switch it on, the software on the navigation device is not installed correctly.
Watch the video
Restore the software on your navigation device using TomTom HOME
-
Make sure that you have TomTom HOME installed on your computer. You can download TomTom HOME here: tomtom.com/home .
-
Reset your navigation device. See Resetting your navigation device
-
Switch off your navigation device.
-
Connect your navigation device to your computer.
Tip : Use the USB port at the back of your computer, if available. Do not use a USB hub or a USB port on the keyboard.
-
Switch on your navigation device and, if your device asks if you want to connect to your computer, tap YES .
-
Start TomTom HOME then click Manage my device .
-
Select the Items on device tab.
-
Click the plus sign for Applications , tick the TomTom Application, click Remove items from device and click OK to confirm.
-
Click Done .
-
Click Manage my device .
-
Select the Remove items from computer tab.
-
Click the plus sign for Applications , select the TomTom Application, if available, click Remove items from computer and click OK to confirm.
-
Click Done .
-
Click Update my device .
-
Click Update and install then, when the application update process has finished, click Done .
-
The navigation device will restart automatically. When your device asks if you want to connect to your computer, tap No and disconnect the navigation device from your computer.
Note: If your navigation device does not restart automatically, click on the eject button in the bottom right of TomTom HOME and then disconnect your navigation device from your computer.
-
Reset your navigation device. See Resetting your navigation device
-
Connect your navigation device to your computer and, if your device asks if you want to connect to your computer, tap YES .
-
Click Update my device in TomTom HOME to see if another (newer) TomTom Application is offered.
Important: TomTom HOME may offer more than one application update. Repeat steps 13 to 17 until no more application updates are offered and the Update and install button is greyed out.