Routing issues are impacted by a variety of circumstances such as weather, traffic incidents, and so on, making it difficult for us to duplicate the situation. It is critical that we cover all eventualities in order to get as near as possible.
If you detect unusual routing behaviour while using one of our truck GPS navigations, we would appreciate the following information to investigate the root cause and enhance your driving experience in the future.
TomTom product
- GO Expert Plus, GO Expert
- GO Professional
- GO Navigation app for Android or iOS
Route details
- Starting point
- Destination
- Exact location where the issue was observed
- Date and time
- Brief description of the issue
- What is the expected behaviour?
- Dimensions of your vehicle (length, width, height)
- Weight (gross, axle)
- Max. Speed (km/h)
- Dangerous cargo (if any)
- ADR Tunnel category to avoid
The report is anonymous and used only for the time needed to help us improve our truck routing.