Pairing Tom with your phone

Requirements

Bluetooth pairing Tom with your phone is handled by the free TomTom app. Make sure the app is installed on your device and up-to-date.

• TomTom app for Android (Android 12 or higher)
• TomTom app for iOS (iOS 18 or higher)

Note: It's important that you pair with Tom from within the TomTom app, not from your phone's settings.

Bluetooth pairing requires the following permissions:

• Location – always
• Nearby devices (Android)
• Notifications
• Run in background

See: Phone permissions for Tom by TomTom

Pairing Tom with your phone

1. A white light signals that Tom is ready to be paired.
2. From the TomTom app menu, tap Add Tom device.
3. Tap Pair device.
4. To power on Tom, press and hold the top button until the lights turn on.
5. Tap Allow so the TomTom app can access your Tom.
6. A green light signals that Tom is connected to your phone.
7. Tap Get started.

Note: Tom goes into sleep mode after 60 seconds. To wake up Tom shortly press the top button.

If pairing fails

1. From the TomTom app menu, tap Tom.
2. Scroll down, then tap Remove device.
3. Follow the above steps to pair Tom again with your phone.

Light signals for pairing

Power on For the first time of use, hold the top button for 3 seconds to power on Tom. A white light appears confirming Tom is powered on.
Pairing mode and auto-start When Tom tries to pair to a smartphone, it lights up white. When pairing is successful, the color changes to green.
Pairing unsuccessful A pulsating white LED indicates Tom is unable to pair to a smartphone.
Heartbeat A pulsating green LED is indicating a successful connection between Tom and the smartphone. This heartbeat repeats every 10 seconds