Navigation device does not turn on

If the touch screen remains black after holding the power button for a few seconds, the following steps may resolve the issue.

1. Charge the device for at least 2 hours.
2. Perform a soft reset while the device is connected to the computer.

See also: My device doesn't start or displays a cross. What should I do

If your device still does not switch on, contact TomTom Customer Support .