How do I perform a factory reset on my device?

In rare cases you may need to reset your device back to factory settings.

Select your device below to find the steps on how to perform a factory reset on your device.

Note : Resetting your device removes all your saved places and settings, including the language, the voice, and the warning settings.

GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, START 40, START 50, START 60, Start 42, Start 52, Start 62, VIA 52, VIA 62, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO PROFESSIONAL, VIA 53, GO Basic, GO Essential, GO Premium, GO Comfort, GO Supreme

Note: Resetting your device removes all your saved places and settings, including the language, the voice, and the warning settings.

1. Select the Main Menu button in Map View or Guidance View to show the Main Menu.

2. Scroll to the right of the screen and select the Settings button.

3. Scroll to the right of this menu and select System .

4. In the System menu, select Reset .

5. Select Reset again to confirm.

6. A warning screen appears to confirm the deletion of your saved places and settings. Select Reset to confirm.

   Your device resets and restarts.

7. Make sure that you are logged into your TomTom account on your navigation device:
   Select the Main Menu button then select TomTom Services . Log in with your username (email address) and password.

GO 800/1000/2000 series, GO LIVE Top Gear edition, Via series, Start 20 series, Start 60, Blue&Me TomTom 2 LIVE, Sony XNV, TomTom Connect, Mazda Navigation System NB1 (LIVE)

Note: This removes all personal settings including Favourites. You can back up your Favourites first using MyDrive.

1. Tap Settings in the Main Menu.

1. Tap Reset factory settings . Confirm that you wish to proceed with the reset.

1. When prompted to select a language, press and hold the On/Off button until the device restarts and you hear the drum sounds. This can take 30 seconds or more.

1. Select your preferred settings, then wait for a valid GPS signal.

Carminat TomTom, Carminat TomTom LIVE

Note : This removes all personal settings including your Favourites. We recommend that you make a backup by clicking Back up and restore in TomTom HOME before you continue.

1. Select Change preferences in the Main Menu.
2. Select Reset factory settings . Confirm that you wish to proceed with the reset.
3. Select your preferred settings, then wait for a valid GPS signal.

Other devices

Watch the video

Links mentioned in video: Making a backup of your navigation device