Reporting a map error

You can report changes to our maps in two ways:

1

Use the online MapShare Reporter to report a change.

For more information about using the MapShare Reporter, see our FAQ: What is the MapShare Reporter and how do I use it? Use TomTom MapShare on your navigation device to report a change

2

Report it on your navigation device

How to report this depends on the type of navigation device you have. Find your device below:

GO 800/1000/2000 series, GO LIVE Top Gear edition, Via series, Start 20 series, Start 60, Blue&Me TomTom 2 LIVE, Sony XNV, TomTom Connect, GO LIVE 1000 series, GO LIVE 800 series, Via LIVE series, PRO 5150 TRUCK LIVE, Blue&Me TomTom 2 LIVE, Mazda Navigation System NB1 LIVE, Sony XNV LIVE, TomTom Connect

	Important : For safety reasons, do not enter the full details of a map correction while you are driving. Mark the location of the map error instead and enter the full details later. To correct a map error, do the following: Tap Map corrections in the Settings menu. Tap Correct a map error . Select the type of map correction you want to report. Select how you want to select the location. Select the location. Then tap Done . Enter the details of the correction. Then tap Done . Tap Send . The correction is saved. Types of map correction To make a correction to your map, tap Map corrections in the Settings menu, then tap Correct a map error . There are several types of map correction available. (Un)block street   Tap this button to block or unblock a street. You can block or unblock the street in one or both directions. For example, to correct a street near to your current location, do the following: Tap (Un)block street . Tap Near you to select a street near your current location. You can select a street by name, a street near your Home location or a street on the map. Select the street or section of a street you want to correct by tapping it on the map. The street you select is highlighted and the cursor shows the name of the street. Tap Done . Your device shows the street and whether the traffic is blocked or al-lowed in each direction. Tap one of the direction buttons to block or unblock the flow of traffic in that direction. Tap Done . Reverse traffic direction   Tap this button to correct the traffic direction of a one-way street, where the direction of traffic is different from the direction shown on your map. Note: Reverse traffic direction only works for one-way streets. If you select a two-way street you will be given the chance to block/unblock the street rather than changing the direction. Edit street name   Tap this button to change the name of a street on your map. For example, to rename a street near to your current location: Tap Edit street name . Tap Near you . Select the street or section of a street you want to correct by tapping it on the map. The street you select is highlighted and the cursor shows the name of the street. Tap Done . Type the correct street name. Tap Done . Change turn restrictions   Tap this button to change and report incorrect road turn restrictions. Change road speed   Tap this button to change and report the road speed limit. Add or remove roundabout   Tap this button to add or remove a roundabout. Add missing POI   Tap this button to add a new Point of Interest (POI). For example to add a new restaurant near to your current location: Tap Add missing POI . Tap Restaurant in the list of POI categories. Tap Near you . Select the location of the missing restaurant. You can select the location by entering the address or by selecting the location on the map. Select Near you or Near home to open the map at your current location or at your Home location. Tap Done . Type the name of the restaurant then tap OK . If you know the telephone number of the restaurant you can type it, then tap OK . If you don't know the number, just tap OK without typing a number. Edit POI   Tap this button to edit an existing POI. You can use this button to make the following changes to a POI: Delete the POI. Rename the POI. Change the telephone number of the POI. Change the category that a POI belongs to. Move the POI on the map. Comment on POI   Tap this button to enter a comment about a POI. Use this button if you cannot edit the error with the POI using the Edit POI button. Correct house number   Tap this button to correct the location of a house number. Enter the ad-dress that you wish to correct and then indicate on the map the correct location of that house number. Existing street   Tap this button to edit an existing street. Once you have selected the street, you can select an error to report. You can select more than one type of error for a street. Missing street   Tap this button to report a missing street. You have to select the start and end points of the missing street. City   Tap this button to report an error about a city, town or village. You can report the following types of error: City is missing Wrong city name Alternative city name Other Motorway entrance/exit   Tap this button to report an error about a motorway entrance or exit. Postcode   Tap this button to report an error about a postcode. Other   Tap this button to report other types of corrections. These corrections are not immediately applied to your map but are saved in a special report. You can report missing streets, errors in motorway entrances and exits and missing roundabouts. If the correction you want to report is not covered by any of these report types, enter a general description then tap Other .

GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO PROFESSIONAL, VIA 53

Creating a map change report

Important: For safety reasons, do not enter the full details of a map change while you are driving. You can always mark the location and create the report later.

To create a map change report, do the following:

1. Press and hold to select the location of the map change on the map view.
2. Select the pop-up menu button to open the menu.
3. Select Report Map Error from the pop-up menu.
4. Select the type of map change you want to apply.
5. Follow the instructions for your chosen type of map change.
6. Select Report.

Your map change report is sent to TomTom in real time or when you connect your device to MyDrive Connect using a USB connection. You receive map changes from other TomTom users as part of map updates.

Tip: If you have a smartphone-connected device, reports are sent when your device is connected to TomTom services or when you connect your device to MyDrive Connect using a USB connection.