TomTom Traffic or LIVE Services isn't working

If you are unable to connect to TomTom Traffic or LIVE Services, do the following:

• Make sure your device is not connected to the computer. TomTom Services are not available when your device is connected to your computer.
• Make sure that information sharing is enabled on your navigation device. See: About sharing information to use TomTom Traffic or LIVE Services
• Make sure that your device has a valid GPS signal. You should see your current position on the driving view. See: No GPS signal on your navigation device? Here's what to do .
• Make sure your device is fully charged. A low battery may prevent your device from receiving TomTom Services.
• Make sure that you're in a country with TomTom Services coverage.

In some cases, you might see an error message while trying to connect to TomTom Traffic or LIVE Services. How to solve this depends on the type of navigation device you have.

1. Select the Main Menu button then select TomTom Services .

Note: If this option is not available on your navigation device, it means you have an older navigation device. To see the steps for your device, go to the Older devices section of the article.

2. Make sure that the Traffic service subscription is valid and activated

For Smartphone Connected devices, make sure your phone is compatible and connected to your navigation device .

3. If you are still not able to access your services, reset your device to factory settings. See: How do I perform a factory reset on my device?

TomTom GO Discover/ GO Expert

1. Go to the Main Menu and select the question mark , then select About.

2. Make sure that the Traffic service subscription is valid and activated

Make sure your phone is connected to your navigation device. See: Connecting your GO Discover/ Expert to TomTom services using your smartphone

3. If you are still not able to access your services, reset your device to factory settings. See: How do I perform a factory reset on my device?

Older devices

1. From the Main Menu, tap Settings , Connections then tap Network .
   

   For Mazda Navigation System NB1 LIVE: From the Main Menu, tap Settings and Status & Information , then tap Version information and Network .

2. The status should be CONNECTED . If the status is NOT CONNECTED , check again after completing all troubleshooting steps
3. Check that LIVE Services are activated on your navigation device.

• From the Main Menu tap Services and then tap My Services .
• Make sure that the Traffic service subscription is valid and activated.

Still, having trouble connecting to TomTom Services? wait for an hour and if the issue persists we're here to help. Contact us