If you receive an error message when trying to make a backup using TomTom HOME, there is something wrong with either TomTom HOME or the navigation device. Most commonly, this error is caused by TomTom HOME and a full reinstallation usually fixes the problem, as described below.
- Follow the instructions for a "Full uninstall (advanced)" of TomTom HOME. See: Uninstalling TomTom HOME
- Install TomTom HOME again. See: Installing TomTom HOME
If the above solution does not solve the problem, it may mean that there is a corruption on the navigation device. To fix this, we recommend restoring your navigation device. See: Restoring your navigation device
Tip : If you just want to make a backup of your navigation device without reinstalling TomTom HOME, you can make a manual backup. See: Making a backup of your navigation device
