My device is connected to the computer, but nothing happens.

You need to have MyDrive Connect installed on your computer in order to communicate with your device. If you do not have MyDrive Connect installed, see: How do I install MyDrive Connect on my computer?

Make sure that your navigation device is connected

When you start up MyDrive Connect you see the name of your device and the connection status on the main screen.

If your navigation device shows as not connected, check the connection between your navigation device and your computer .

• Windows
• macOS

Windows

1. Reset your navigation device and make sure that your device is switched on before you connect it to the computer.
2. Connect your navigation device to a different USB port on your computer.
   You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.
3. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. To test this, try connecting your device using a different USB cable.
4. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer.
5. Make sure you have the latest Service Pack for Windows installed.
6. Firewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet.
7. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. Also, if you are using a public network, it could be an unstable internet connection and could cause a download or an installation failure.

macOS

1. Reset your navigation device and make sure that your device is switched on before you connect it to the computer.
2. Connect your navigation device to a different USB port on your computer.
   You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.
3. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. To test this, try connecting your device using a different USB cable.
4. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer.
5. Firewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet.
6. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. Also, if you are using a public network, it could be an unstable internet connection and could cause a download or an installation failure.