HOME Error: While using Operate my device

Note : The file that TomTom HOME needs to operate your device may not always be available immediately after the release of a new application. In this case, we suggest trying the Operate my device function again a few days later.

If the application was released more than a week ago, follow the instructions below to fix this issue.

1. Safely disconnect your navigation device from your computer:

• Windows
  Click the Safely Remove Hardware icon in the system tray and then choose the USB Mass Storage Device from the pop-up window.
• macOS
  Drag the desktop icon of your navigation device to the trash.

2. Reset your navigation device .

3. Connect your navigation device to the computer.

4. Click Update my device in the main menu in TomTom HOME to check if a newer verson of the application is available. If there is a newer version, select the application and click Install .

5. Click Operate my device .

If the problem persists, remove the files that TomTom HOME uses to operate your device and reinstall them:

1. Exit TomTom HOME.
2. Delete any files or folders in the following location:
   
   
   • Windows XP
     C:\Documents and Settings\<username>\Application Data\TomTom\HOME\Profiles\
   • Windows 7 / Vista
     C:\Users\<username>\AppData\Roaming\TomTom\HOME\Profiles\
   • macOS
     Users/<username>/Application Support/TomTomHOME/Profiles/
3. Start TomTom HOME again.
4. Click Operate my device . The file needed to use operate your device will be installed automatically and you will be able to use this function.