Bluetooth issues with Tom device

If your phone is not re-connecting to Tom or the connection drops, make sure you use the right phone settings and any battery saving modes are switched off. Also check that Bluetooth hasn't been disabled on your phone.

Make sure your phone is compatible and you are using the right settings.

Compatibility

• Android 12 or higher
• iOS 18 or higher

Settings Android

Permissions in your phone's Settings > Apps > TomTom:

• Notifications > All TomTom notifications
• Permissions
  • Location > Allowed all the time
    We only use your location for live traffic updates when Tom is connected.
  • Nearby devices (Android)
  • Notifications
• Manage app if unused > Disabled
• Wi-Fi data usage > Background data > Enabled
• App battery usage > Allow background usage > Unrestricted

Settings in Settings > Battery:

• Battery Saver > Off

Settings iOS

Permissions in your phone's Settings > Apps > TomTom:

• Location > Always
  We only use your location for live traffic updates when Tom is connected.
• Location > Precise Location
  We only use your location for live traffic updates when Tom is connected.
• Notifications > Allow Notifications
• Background App Refresh > Enabled
• Mobile Data > Enabled

Settings in Settings > Battery:

• Low Power Mode > Disabled

If you still don't get alerts

1. From the TomTom app menu, tap Tom
2. Scroll down, then tap Remove device.
3. Pair Tom again with your phone.