If your map is not offered in the MyDrive Connect update list, consider the following:
- You are not logged in to MyDrive Connect
- The map is already installed on your device
- The map is purchased using a different account
- Previous updates are still pending
You are not logged in to MyDrive Connect
To see the map updates, ensure that you are logged in to MyDrive Connect and the device is linked to your account. Also, confirm that your device is connected to the computer and recognised by MyDrive Connect.
The map is already installed on your device
If your device already has the map installed, the updates may not be offered again. To check this, follow the steps:
- Open MyDrive Connect and log in.
- Click on My Content tab at the top and scroll down to My Maps.
- Check if the map appears as Installed or Corrupted. If the latest map is already installed, it may not offer.
If the map is corrupted, uninstall it by following the steps in this article: No maps available (MyDrive Connect).
The map is purchased using a different account
If you bought a map using a different account, it does not activate on the device linked to another account. You can contact our support for activating the purchased map.
If your account is correct and the map update is still not offered, it may possible that the map is not compatible with your device.
We suggest checking the map compatibility on the website before placing the order for the map.
Previous updates are still pending
If previous updates are not completed, the new map update may not offer. Try the following steps:
- Soft reset on your device. See: Resetting your navigation device.
- Reconnect the device to the computer.
- Wait for the pending updates to either complete or fail.
- If the updates fail, go to My Maps under My Content and install the map manually.