Support
Apps
Tom by TomTom
TomTom app
GO Navigation - Car
GO Expert app
/
Nothing
Nothing
Nothing
Nothing
See all mobile apps
Products
Car
Motorcycle
Camper and Caravan
Large Vehicles
In-dash navigation
Accessories
See all Sat Navs
Update
Maps
Speed Cameras
LIVE services
Traffic info
Voices
Premium Services
How to update
Update available
See all services
Account details
Available updates
Orders
Content and Devices
Subscriptions
Repairs
Support Tickets
Support
/hc/theming_assets/01HZHE1KDN47TGYAHVV3A0EBF9

Subscription not recognised in GO Expert (Android)

If your subscription is not recognised, you're likely signed in to a different Google account than the one you used to buy it.

Check your subscription in Google Play Store

  1. Open the Google Play Store app on your phone.
  2. Tap your profile icon in the top right.
  3. Tap Manage your Google Account.
  4. Tap Wallet and subscriptions, then Manage subscriptions.
  5. Look for TomTom GO Expert under this account.

If your subscription still isn’t recognised

It Sometimes, having multiple Google accounts on your device hides purchases. Reinstalling the app while signed in to the right account usually solves it.

  1. Press and hold the GO Expert app icon, then tap Uninstall and OK.
  2. Open the Google Play Store and switch to the same Google account you used to buy the subscription.
  3. Install the GO Expert app.
  4. Open GO.
  5. Choose your vehicle type: Truck or Car.
  6. Tap Login, then sign in with the same Google account to restore your purchase.
Was this article helpful?
2083 out of 7028 found this helpful
How would you improve this article?
Submit Feedback
chatbot_section_filter_360004054960 product_service_subscriptions product_app_go_expert bot_content_true intent_troubleshoot issue_recognition

Need help with updating your device?

wifi update
/hc/theming_assets/01K9A5FYM318D9GPXN6ATHPFE1 https://download.tomtom.com/support/cc/help/assets/Bongo/01-article-bubble-bongo-english.gif
default
Hello! Looks like you are in:
default
The Netherlands
Support articles and videos will only be relevant for products sold in {countryName}
Heads up - Internet Explorer is no longer supported
Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. For a better, safer experience, please use a different browser or upgrade here.