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Traffic services purchased but not available on your device

Traffic services are not downloaded or installed on your device. They are activated automatically when you purchase a subscription and connect your device to the internet.

If you have purchased or renewed Traffic but do not see it on your device, follow these steps:

  1. Make sure your device is connected to the internet.
  2. Log in with the same TomTom account used to purchase the subscription.
  3. Check that your subscription is active in your account.
  4. Restart your device and reconnect it to the internet to refresh the connection.
  5. Go to Settings > Updates & New Items to sync your device.

If Traffic still does not appear, see Traffic or LIVE Services not working

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