If you no longer want us to store your personal information, you can ask us to delete your TomTom account. Deletion is permanent and cannot be undone — so before you submit your request, make sure you've read and understood the impact by completing our Account Deletion Request form.
How to request deletion
- Open the form: https://help.tomtom.com/hc/requests/new?ticket_form_id=360000697820
- Fill in the required details and acknowledgements, then submit.
- We'll process your request and delete your account. Once we've completed the deletion, we won't be able to contact you or restore any of your data.
What you'll lose access to
Deleting your account permanently removes access to all TomTom services linked to it, including:
- Map updates
- LIVE Services
- Speed camera updates
- MapShare reports
- The TomTom GO Expert app, if your subscription was purchased directly from the TomTom website
In addition:
- Your TomTom navigation device will no longer receive updates.
- You will lose the right to a refund for recent purchases.
- Your order history, repair information and support contact history will be deleted.
- Your TomTom navigation device will no longer receive updates.
- You'll lose the right to a refund for recent purchases.
- Your order history, repair information and support contact history will be deleted.
A note on legal retention
For legal and tax reasons, we're required to keep certain order information — for example, invoice details. For more about how we process your data, see our privacy statement.