Some customers recently lost access to their saved places (My Places), favourites, and recent destinations in TomTom navigation apps and devices.
This was caused by a technical issue related to account login and data synchronisation. As a result, saved locations may have temporarily disappeared.
Data restoration
We are restoring data. Once restoration is complete:
- Saved places and favourites created before 1 May should reappear automatically
- No action is required
Data that may not be recoverable
Some data may not be recoverable:
- Routes, favourites, or saved places created or changed between 1 May and 9 May 2026 may not be restored
Restoration timeline
Data restoration is currently in progress.
This page will be updated as soon as the process is complete.