To ensure Tom connects reliably, allow the app permissions it needs and turn off battery saver or power optimisation for the TomTom app. This helps prevent your phone from limiting the TomTom app in the background.
Select your phone model for detailed settings.
If your phone isn't listed, choose Google Pixel — it's the closest match.)
Samsung - Android 16
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Permissions in your phone's Settings > Apps > TomTom:
- Notifications > Allow notifications
- Permissions
- Location > Allow all the time
- Nearby devices > Allow
- Notifications > Allow sound and vibration
- Sound and vibration > Enable
- Manage app if unused > Disabled
- Mobile data
- Allow background data usage > Enabled
- Allow data usage while Data saver is on > Enabled
- Battery > Unrestricted
Settings in Settings > Battery
- Power saving > Disabled
- Background usage limits > Disable Put unused apps to sleep for the TomTom app.
Samsung - Android 15 or older
Permissions in your phone's Settings > Apps > TomTom:
- Notifications > All TomTom notifications
- Permissions
- Location > Allow all the time
- Nearby devices > Allow
- Notifications > Allow sound and vibration
- Remove permissions if app is unused > Disabled
- Application data usage > Allow background data usage
or:
Mobile data > Allow background data usage - Application data usage > Allow data usage while Data saver is on
or:
Mobile data > Allow data usage while Data saver is on - Battery > Unrestricted
Settings in Settings > Battery and device care > Battery
- Power saving > Disabled
- Background usage limits > Disable Put unused apps to sleep for the TomTom app.
Google Pixel
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Permissions in your phone's Settings > Apps > TomTom:
- Notifications > All TomTom notifications
- Permissions
- Location > Allowed all the time
We only use your location for live traffic updates when Tom is connected. - Nearby devices
- Notifications
- Location > Allowed all the time
- Manage app if unused > Disabled
- Wi-Fi data usage > Background data > Enabled
- App battery usage > Allow background usage > Unrestricted
Settings in Settings > Battery:
- Battery Saver > Off
Settings in Settings > Apps > TomTom
- Mobile data usage > Background data
Note: On some phones the setting for disabling battery savings is overruled. Instead of unrestricted the phone changes back to optimised.
The following steps should resolve this:
- On your Android Phone, go to Settings > Apps > All Apps.
- Search for Device Health Services.
- Tap Storage and Cache.
- Tap Clear Storage > Clear all data.
iPhone
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Permissions in your phone's Settings > Apps > TomTom:
- Location > Always
- Location > Precise Location
- Notifications > Allow Notifications
- Background App Refresh > Enabled
- Mobile Data > Enabled
Settings in Settings > Battery:
- Low Power Mode > Disabled
Xiaomi
Redmi Note 10 Pro Android 13
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- Settings > Manage apps > TomTom > Restrict data usage > Wi-Fi + Mobile Data > Selected
- Settings > Manage apps > TomTom > Battery saver > No restrictions > Selected
- Settings > Manage apps > TomTom > Other permissions > Change Bluetooth connectivity > Allowed
- Settings > Manage apps > TomTom > App permissions > Location > Allow all the time
- Settings > Manage apps > TomTom > App permissions > Nearby devices > Allowed
Redmi Note 9 Android 12
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- Settings > Manage apps > TomTom > Data usage > Mobile data, Wi-Fi, Background data > Allowed
- Settings > Manage apps > TomTom > Battery > No restrictions > Selected
- Settings > Manage apps > TomTom > Other permissions > Change Bluetooth connectivity, Permanent notification > Allowed
- Settings > Manage apps > TomTom > App permissions > Location > Allow all the time
- Settings > Manage apps > TomTom > App permissions > Nearby devices > Allow
- Settings > Manage apps > TomTom > App permissions > Remove permissions and free up space > Disabled